It's very easy. You can track your order live by logging into your account.
Or you can track your order live by tapping the chat button at the bottom right and entering your order number and the email address or phone number you used when placing your order.

Ok, don't worry, Dinossi is with you. Please tap the Technical Service Request Form button below and fill in all the information requested from you. Your request will be processed as soon as possible.After you fill out your service registration form, we will send you your registration number and free shipping code via SMS regarding the shipment of your faulty product.

Changed your mind or provided the wrong address at checkout? Don't worry, we've all done it. You can make changes to your order as long as it hasn't been processed or shipped.

First, you'll want to view your order. If you placed your order while logged in to your account, sign in and select Your Account from the drop-down menu under your username. On your Account page, select Orders and find the order you want to update from your Order History.

Or, without going through any of these processes, contact a live customer representative directly from below. He/she will take care of everything for you.

The last thing we want to do is cancel your order, but there may be times when cancellation is the best option to save time and money. You will not be charged if your order is canceled. Find more information about authorization holds .

The most common reasons for an order to be cancelled are:

• Limitations on available quantities
• Product is out of stock
• Price or other listing errors
• Additional information is required by our Credit and Fraud Avoidance department.
• Unavailable carrier or shipping method
• Using an old browser or app version that is no longer supported

If any part of your order is cancelled or we need further information to process your order we will send you an email.

Or, without going through any of these processes, contact a live customer representative directly from below. He/she will take care of everything for you.

Please do not worry, it may be delivered to you by a different courier or it may have been cancelled. You can contact customer service to be sure.

Don't worry, our customer service is here to help you quickly. At the bottom of the page you'll find information that will connect you to a live customer service representative.

It's very easy, you can start your Feniel membership for free in just a few steps. To do this, just tap on the human icon above and go to the Sign Up button. The system will guide you.

It's very easy, all you have to do is tap on the Human icon in the upper right corner. You can continue with the I forgot my password option. Feniel technology will guide you.

We respect this very much. All you have to do is send us an e-mail from the e-mail address you registered with on our site. To cancel your account, you can write to our e-mail address hello@feniel.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@feniel.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@feniel.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@feniel.com.

After submitting your return, please allow at least 2-3 days of processing time before checking your return status.

Or you can choose to connect to a live customer representative below to quickly inquire about your status.

Return policies are rules that retailers set up to govern the process of customers returning or exchanging unwanted or defective products that they have previously purchased. Return policies are an extension of the customer service that retailers provide; as a result, they tend to be quite liberal.

If you shop over certain order amounts, the free shipping option will automatically appear. You can be sure that you will see it when you add products to your cart.

What you need to do in this regard is to contact customer service quickly. Because if you want the delivered products to be sent a second time, you may need to pay an additional delivery fee.

This delivery type, which is valid for certain cities, will be displayed to you as an option by the system during payment.

If you see this option during payment, your package will usually be delivered to you within 2 hours from the time of your order.

Yes, you can pick up your orders free of charge from Dinossi's thousands of stores or delivery offices around the world.

This delivery type will be offered to you as an option during checkout.

You can reach our store addresses by TOUCHING HERE .

It's very easy. You can track your order live by logging into your account.
Or you can track your order live by tapping the chat button at the bottom right and entering your order number and the email address or phone number you used when placing your order.

Payment Options:

• Cash.
• Checks.
• Bank cards.
• Credit cards. (With Installment Advantages for Up to 12 Months)
• Mobile payments.
• Electronic bank transfers.
• Shop in Store

You can access our current bank account information by TAPING HERE .

If the product you purchased is in the category of Drinking Bowl, Food Bowl, Products that provide direct food contact and you have used the product, unfortunately it cannot be covered by the warranty. Such products cannot be returned or resold if they are used in accordance with the consumer rights laws of all countries due to hygiene reasons. Therefore, it is useful to check the product before using after purchasing our products such as water bottles. In cases such as defective, faulty or manufacturer's error, you can return the products that you have not used after purchasing and contact with food within 30 days unconditionally, you can request an exchange or a full refund.
Except for products such as swimsuits, bikinis and bras, clothing products such as bags, lunch boxes, pencil cases, pens, boots, underwear and basic stationery products such as shoes, sandals, glasses, sunglasses and erasers are under full warranty. Our full warranty coverage starts from the delivery date of the product you purchased and includes the following.
** If the product you purchased arrives defective or faulty, (You must notify us within 14 days at the latest before using the product; unfortunately, if you use the product, you may lose this right).

** In all cases that may occur due to reasons not caused by you (except tearing, breaking, breaking, contact with water or liquid, burning, washing without washing instructions, use of products that come into contact with food), you have the right to exchange the product you purchased. This right is valid for 2 years in all countries. For example, if you bought a pencil case and the product was broken by you, it will not be covered by the warranty. However, if your pencil case breaks due to reasons such as spontaneous wear of the parts within the 2-year period of use, it will be covered by the warranty, but the final decision here will be made by the Feniel International Stores Return Acceptance Department expert opinion.

** If the product has reached you without any defects but has been damaged due to use, we recommend that you first contact the Feniel team. Usually, a free part replacement or a Feniel customer representative can take the initiative and give your return approval even if it is out of warranty, considering the user's Feniel continuity.

** For example, you bought a product and never used it, but the 14-day legal return period in your country has expired. In this case, you can contact the Feniel team. We would like to inform you that we accept returns of products in unused packaging for up to 60 days.

Important: We would like to remind you that the Warranty Coverage is only valid for Feniel BRAND products. Other branded products you purchase are not under warranty. These warranty conditions are valid for Feniel's own manufactured products. Feniel is valid for all products you see in each product title and product brand information.

All other branded products are out of warranty, and if our users order a different branded product, please remember that you can return or exchange all unused other branded products within 14 to 30 days in all countries, although the return and exchange rights vary by country. Moreover, you can do this service with free shipping.

You can change all products you purchase for 14 days. (In the new legal regulation, only if a defective, faulty or non-ordered product is delivered, your exchange shipping fee will be covered by the seller) In case of changes such as size or color, the shipping fee you send to us will be covered by the consumer.

You can reach our store addressesby TOUCHING HERE.