It's very easy. You can track your order live by logging into your account. Or, you can track your order live by tapping the chat button in the bottom right corner and entering your order number and the email address or phone number you used when placing your order.

Okay, don't worry, Feniel is here to help. Please tap the Technical Service Request Form button below and fill in all the requested information. Your request will be processed as soon as possible. After you complete the service request form, we will send you your registration number and free shipping code via SMS for shipping your faulty product.

Changed your mind or did you provide the wrong address during checkout? Don't worry, we've all done it. You can make changes to your order as long as it hasn't been processed or shipped. First, you'll want to view your order. If you placed your order while logged into your account, log in and select Your Account from the dropdown menu under your username. On your account page, select Orders and find the order you want to update in your Order History. Or, without going through any of these steps, simply contact a live customer service representative directly below. They will take care of everything for you.

While canceling your order is the last thing we want you to do, there may be situations where cancellation is the best option to save time and money. You will not be charged if your order is cancelled. Learn more about authorization blocks. The most common reasons for an order being cancelled are: Limitations on available quantities, Product out of stock, Price or other listing errors, Additional information requested by our Credit and Fraud Prevention department, Unavailable shipping company or shipping method, Using an outdated browser or app version that is no longer supported. We will send you an email if any part of your order is cancelled or if we need more information to process your order. Or, without going through any of these processes, contact a live customer representative directly via the link below. They will take care of everything for you.

Don't worry, it may have been delivered by a different courier or your order may have been cancelled. You can contact customer service to be sure.

Don't worry, our customer service is here to help you quickly. You'll find information at the bottom of the page that will connect you with a live customer representative.

It's very easy, you can start your Feniel membership for free in just a few steps. To do this, tap the human icon above and go to the Register button. The system will guide you through the process.

It's very easy; all you have to do is tap the Human icon in the upper right corner. Then you can proceed with the "Forgot my password" option. Feniel technology will guide you through the process.

We highly respect this. All you need to do is send us an email from the email address you registered on our site. To cancel your account, you can email hello@feniel.com.

We have a 90-day return policy, meaning you can request a return within 90 days of receiving your item. To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags still attached and in its original packaging. You will also need your receipt or proof of purchase. To initiate the return process, you can contact us at hello@feniel.com. Please note that returns should be shipped to the following address: [ADD RETURN ADDRESS HERE]. If your return is accepted, we will send you a return shipping label and instructions on how and where to ship your package. Items returned to us without a return request will not be accepted. For any questions regarding returns, you can always contact us at hello@feniel.com. Damages and Issues: Please check your order upon receipt and contact us immediately if the item is defective, damaged, or you received the wrong item so we can assess and rectify the problem. Exceptions / Non-returnable items: Some product types are non-returnable, such as perishable items (like food, flowers or plants), custom orders or personalized items, and personal care products (like beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific product. Unfortunately, we cannot accept returns for discounted items or gift cards. Exchanges: The quickest way to get your desired product is to return the item you have and place a separate order for the new item once the return has been approved. European Union 14-day withdrawal period: Notwithstanding the above, if the product is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without giving a reason. As stated above, your product must be as you received it, unworn or unused, with tags attached and in its original packaging. You will also need the receipt or proof of purchase. Refunds: Once we receive and inspect your return, we will inform you and let you know whether the refund has been approved. If approved, your refund will be automatically processed via your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process the refund and credit it to your account. If more than 15 business days have passed since we approved your refund request, please contact us at hello@feniel.com.

After submitting your return request, please allow at least 2-3 days for processing before checking your return status. Alternatively, you can contact our live customer service representative below for a quick update on your status.

Return policies are the rules that retailers establish to regulate the process for customers to return or exchange unwanted or defective items they have previously purchased. Return policies are an extension of the customer service offered by retailers; therefore, they are generally quite flexible.

The free shipping option will automatically appear for orders exceeding certain amounts. You will definitely see it when you add products to your cart.

What you should do is contact customer service quickly. Because if you want the delivered items to be sent a second time, you may have to pay an additional delivery fee.

This delivery option, valid for specific cities, will be shown to you as an option by the system during checkout. If you see this option during checkout, your package will generally be delivered within 2 hours of placing your order.

Yes, you can pick up your orders free of charge from one of Feniel's thousands of stores or delivery offices worldwide. This delivery option will be offered to you during checkout. You can find our store addresses by CLICKING HERE.

It's easy. You can track your order live by logging into your account. Or, you can track your order live by tapping the chat button in the lower right corner and entering your order number and the e-mail address or phone number you used when placing the order.

Payment Options: Cash. Checks. Bank cards. Credit cards (with installment options up to 12 months). Mobile payments. Electronic bank transfers. Shop in-store.

You can access our current bank account information by CLICKING HERE.

If the product you purchased is a drinking container, food container, or product that comes into direct contact with food, and you have used it, it is unfortunately not covered by the warranty. For hygiene reasons, such products cannot be returned or resold if used, in accordance with consumer rights laws in all countries. Therefore, it is advisable to check our products, such as water bottles, before using them after purchase. In cases of faulty, defective, or manufacturer-related issues, you can return unconditionally any unused and food-free products within 30 days of purchase and request an exchange or a full refund. Clothing items such as bags, lunch boxes, pencil cases, pens, boots, and underwear, as well as essential stationery items such as shoes, sandals, glasses, sunglasses, and erasers, are fully covered by the warranty, excluding items such as swimwear, bikinis, and bras. Our full warranty coverage begins from the date of delivery of your purchased product and includes the following:** If the product you purchased arrives defective or faulty (you must notify us at least 14 days before using the product; unfortunately, you may lose this right if you use the product).** In all cases caused by reasons not attributable to you (excluding tearing, breakage, contact with water or liquid, burns, washing without following washing instructions, and use of products that come into contact with food), you have the right to exchange your purchased product. This right is valid for 2 years in all countries. For example, if you purchased a pencil case and the product was broken by you, it will not be covered under warranty. However, if your pencil case breaks due to wear and tear of parts within the 2-year usage period, it will be covered under warranty; however, the final decision will be made based on the expert opinion of the Feniel International Stores Returns Acceptance Department.** If the product arrived in perfect condition but has been damaged due to use, we recommend that you first contact the Feniel team. Generally, considering the user's continued relationship with Feniel, even if the warranty period has expired, a free parts replacement or a Feniel customer representative may approve your return.** For example, you purchased a product and never used it, but the 14-day legal return period in your country has expired. In this case, you can contact the Feniel team. We would like to inform you that we accept returns of unused products in their original packaging for up to 60 days. Important: Please note that the warranty coverage applies only to Feniel BRAND products. Other branded products you purchase are not covered by the warranty. These warranty conditions apply to products manufactured by Feniel itself. The Feniel warranty applies to all products you see in each product title and product brand information. Other branded products are not covered by the warranty, and if our users order a different branded product, please note that you can return or exchange unused other branded products within 14 to 30 days in all countries; however, return and exchange rights may vary by country. You can also benefit from free shipping with this service.

You can exchange all products you purchased within 14 days. (According to the new legal regulations, the exchange shipping cost will only be covered by the seller if a defective, faulty, or unordered product is delivered.) For changes such as size or color, the shipping cost of the product you send back to us will be borne by the consumer.

You can find our store addresses by tapping HERE.